• Varshavska 1-1/D1 Skopje
  • 02 3176 890

Ticketing system 2

System for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.

With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Clean Agent Mailbox

Clean Agent Mailbox

Categorize tickets, assign tags, agents and departments, Add most common replies with two clicks.

Simple Reply Workflow

Simple Reply Workflow

Manage tickets responses in an organized way with canned responses and attachments.

Quick Customer Response

Quick Customer Response

The client will receive a notification to his email in each reply and will be able to respond with a single click.

Organization in Departments

Organization in Departments

Organize your teams and assign agents to departments, so that they manage only the tickets that correspond to them.

Canned Replies

Canned Replies

Create and manage your canned responses to manage tickets replies more quickly.

Features

Features

  • Create & manage tickets
  • Attach files to tickets
  • Receive email notifications on each ticket response
  • Organize tickets by status
  • Organize tickets by label
  • Organize tickets by department
  • Assign specific users to each department
  • Assign a priority to each ticket
  • Manage canned responses and add them to ticket responses
  • Manage users & user roles
  • Set settings from visual interface
  • Translate the strings from visual interface
  • Login Parameters
    Back-end user access

    Login Parameters

    To access the back-end area of this demo site, use this account credentials:
    • Admin Login
    • User name: admin@admin.net

      Password: 12345678

      • Agent
      • User name: agent@acvilla.net

        Password: demoacvilla

        • Customer
        • User name: user@acvilla.net

          Password: demoacvilla