• Varshavska 1-1/D1 Skopje
  • 02 3176 890

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Acvilla Corp.

Ticketing system 1

Self-hosted, feature packed customer support, ticketing, email management and help desk software that does not require any coding or server knowledge to setup.

It can automatically turn emails into tickets/replies and send agent replies made from the system as emails. Customers can also create tickets and reply directly from system site.

Knowledgebase

Knowledgebase

Reduce ticket volume. Create articles with rick text and html editor. Automatically suggest articles when customers are creating new tickets.

Agent mailbox

Agent mailbox

Categorize tickets. Assign tags or agents. Collaborate privately with notes. Add most common replies with two clicks. Speed up your workflow with keyboard short-cuts and more…

Reports

Reports

Use in-depth reports to get an overview of all important metrics, measure team performance and spot issues.

Automations

Automations

Automate repetitive and other tasks with triggers. A simple if/then based system.

Appearance editor

Appearance editor

Change colors, images and text. Manage menus, SEO tags and more, all with a live preview on the same page.

Admin area

Admin area

Customize the site with large number of settings. Manage users, groups, tags, pages, mail templates, translations and more.

Features

Features

  • Email With Superpowers – Use as email management software, keeping your existing email account and receiving all the functionality of AcvillaTicket.
  • Emails To Tickets – Automatically turn emails from customers into tickets on AcvillaTicket and send replies from AcvillaTicket as emails.
  • Notifications – Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
  • Easy Installation – Install AcvillaTicket easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation.
  • Reports – AcvillaTicket will automatically generate reports on tickets, search, article views and more.
  • High Performance – AcvillaTicket is lightweight and has lighting fast performance and page load time out of the box.
  • Optional Envato Module – Envato login, purchase code validation, earnings reports, automatic item importing and more.
  • Knowledgebase Management – Organize your knowledge base using categories and tags, create articles with a powerful html editor.
  • Appearance Editor – Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
  • Translation Ready – You can translate AcvillaTicket easily from admin area without any need for 3rd party applications or configuration files.
  • Responsive – AcvillaTicket is fully responsive and will scale to the size of any device.
  • Open Source – You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.
  • Documentation – In depth offline documentation included. It Explains everything from installation to the many features.
  • Social Login – Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).
  • Professional Design – Pixel-perfect design based on google’s material design guidelines.
  • Search – Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.
  • Rich Text Editor – Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more.
  • Dark Mode – AcvillaTicket comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.
  • User Settings – Let users change common settings like their timezone, language, country and more.
  • Roles – Flexible role system to assign users and agents to teams, organizations, companies and more.
  • Pages – Create custom pages (like terms of service or privacy policy) with html editor.
  • Menu Editor – All the menus across the site can be easily edited via drag and drop without any coding knowledge.
    • Ticketing System | Front-end user access
    Invoicing solution.

    Ticketing System | Front-end user access

    To access the agent front-end area of this demo site, please use the sign up on the top right and enter your email address:
    View Demo
    Ticketing System | Back-end admin access
    Invoicing solution.

    Ticketing System | Back-end admin access

    To access the back-end area of this demo site, use this account credentials:
    • User name: support@acvilla.net
    • Password: demoacvilla
    View Demo
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